PRIVACY POLICY

Effective Date: 11-April-2026

At RDR Innovations (rdrstore.in), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit or make a purchase from our website.

By using our website, you agree to the terms described in this policy.

1. Information We Collect

To provide a seamless shopping experience, we may collect the following types of information:

a) Personal Information

When you interact with our website (place orders, sign up, or contact us), we may collect:

• Full Name

• Email Address

• Phone Number

• Shipping & Billing Address

• Payment Details (processed securely via third-party gateways)

b) Non-Personal Information

We may automatically collect:

• IP Address

• Browser Type & Device Information

• Pages Visited and Time Spent

• Cookies and Usage Data

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and deliver your orders

• To provide customer support and respond to queries

• To send order updates and service-related notifications

• To send promotional emails/offers (you can opt out anytime)

• To improve website performance and user experience

• To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember user preferences

• Analyze website traffic

• Improve functionality

You can disable cookies anytime through your browser settings.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, please note:
No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

a) Service Providers

Trusted third parties (such as payment gateways, logistics partners, and marketing tools) to complete your orders.

b) Legal Requirements

If required by law or to protect our legal rights and prevent fraud.

6. Your Rights and Choices

You have the right to:

• Access or update your personal data

• Request deletion of your data

• Opt out of marketing emails anytime

• Withdraw consent for data usage

To exercise these rights, contact us at:
Email:rdrstore2018@gmail.com

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children. If such data is identified, it will be deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

10. RDR Innovations may also process personal information when customers communicate with us through WhatsApp or other supported electronic communication channels in connection with enquiries, quotations, orders, customer service, fulfilment, dispatch, delivery, returns, replacements, refunds, feedback or other business-related interactions. Depending on the nature of the communication, this information may include your name, phone number, WhatsApp number or other communication identifier, message content, communication date and time, message identifiers, delivery or read status information made available by the communication platform, customer-service information, order or transaction references, product information, quantities, instructions, billing or shipping information, delivery addresses and other information that you voluntarily provide or that is reasonably necessary to respond to your request or provide the applicable service. We may use this information to respond to enquiries, prepare or discuss quotations and orders, confirm customer and delivery information, provide order confirmations and service notifications, send fulfilment, dispatch, delivery and tracking updates, provide customer support, handle returns, replacements, refunds and complaints, maintain appropriate communication history, resolve disputes, prevent fraud or misuse, protect our systems and comply with applicable legal and regulatory requirements. When we communicate with you through WhatsApp, information necessary to send, receive and manage those communications may be processed through WhatsApp Business services and the applicable services and infrastructure provided by Meta. This may include your phone number, message content and communication-related technical information to the extent necessary for the communication service to operate. Your use of WhatsApp is also subject to the terms and privacy practices applicable to WhatsApp and Meta. We do not sell or rent personal information. Where reasonably necessary, information may be shared with trusted service providers involved in operating our business, including payment providers, logistics and courier partners, website and hosting providers, technology providers and customer communication platforms, subject to applicable legal and contractual requirements. Promotional or marketing communications through WhatsApp or another communication channel will be sent only where permitted by applicable law and subject to any consent, opt-in or other permission that may be required, and customers may opt out of such communications using the method provided in the communication or by contacting us. You may request access to, correction of or deletion of personal information associated with RDR Innovations, our website, customer communication systems or our WhatsApp Business communications by emailing rdrstore2018@gmail.com with the subject line “Data Deletion Request” and providing sufficient information for us to identify the relevant records, such as the name, phone number or email address used when interacting with us. Please do not send passwords, OTPs, access tokens or other authentication credentials. We may take reasonable steps to verify that a request relates to you before processing it. Following a verified request, we will delete, anonymize, restrict or otherwise appropriately handle personal information that is no longer reasonably required, subject to applicable law and legitimate retention requirements. Certain information may need to be retained where required or permitted for legal, regulatory, tax, accounting, fraud-prevention, security, dispute-resolution or audit purposes, and a deletion request does not necessarily require deletion of records that RDR Innovations is legally required or otherwise lawfully entitled to retain. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed and for applicable business, security, legal, regulatory, tax, accounting or audit obligations.
 

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: rdrstore2018@gmail.com
Website: https://www.rdrstore.in/

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.